OBJECTIVE:

EXPERIENCE:

4/2013 - 7/2014

Industry: Telecommunications Services

Migration / Translation Tech

APEX Systems contract

Translation and switch script research for E911 Migration project. Remote testing with vendor techs. Tier I validation and troubleshooting of new cell sites via Alcatel Lucent, Ericsson and Samsung switches. Pass / Fail documentation reporting to regional Project Managers.

4/2011 - 1/2013

Industry: Telecommunications Services

U-Verse Prem Tech

Installation and troubleshooting of U-Verse media system, basic wired phone / internet services. Worked repair tickets and storm damage. Connection responsibilites included crossbox, pole to pole / prem drops, terminal / buried drops, NID installs / upgrades, inside wiring and customer education. Daily operation of company truck and submition of ticket reports. 6 day a week schedule with mandatory 20+ hours per week. 50% outside work in all weather.

3/2008 - 9/2008

Industry: Aerospace and Defense

Network Controller Operator II ( NCO-2 )

Provided Tier I network support from the Global NetOps Support Center ( GNSC ) as a Network Controller Operator II ( NCO-2 ) to all military branches within the Defense Information Systems Agency ( DISA ) Continental United States ( CONUS ) including the President, Vice President, Secretary of Defense, Joint Chiefs of Staff, combatant commanders and selected agencies with command and control secure capabilities up to the Secret SCI level. Managed and maintained OC-192’s, OC-48’s, OC-12’s, OC-3’s, DS3’s, T1’s and fractional T1’s. Performed pro-active monitoring of network elements alarms and alerts to identify those components / elements that may lead to or were already causing network degradation or failure. Accomplished this through use of network management system(s) ( Cisco CTM / CTC, Nortel Preside, Micromuse Netcool, netMS ) and other associated assets on a continuous (rotating shifts) basis. Performed fault isolation and diagnostic / assessment functions to include determination and execution of corrective action(s) on real-time basis. Interfaced with functional users as well as remote operations centers in both routine and reactive monitoring situations. Maintained logs and records ( Remedy ) associated with reported problems, functions and data input associated with network management. Monitored security posture of network(s); reporting suspected violations to designated authority. Coordinated with configuration management and implementation entities to ensure optimum dissemination of information and network efficiency. Performed operator level maintenance on all components / assets associated with network management systems. Responsible for loop testing intermittent and erroneous circuits with commercial providers. Provided functional guidance, supervision, technical support, training and quality assurance / quality control to Level I personnel.

10/2006 - 2/2007

Industry: Telecommunications Services

Transport Operations Test and Accept

Sprint - Nextel Transport Operations - Test and Accept Network ImplementationResponsible for configuration, test and acceptance of DS3 - OC192 via Cisco Transport Manager (CTM) and software upgrades across Sprint's wireline, wireless and OSS network hardware infrastructures. Provided SME support, project planning, scheduling, and MOP (Method of Procedure) development for network element deployment and testing. Assisted in the decommissioning of network elements. Supported major platforms such as Transport, Microwave, NGVN, WVOIP, OSSN / OSSnet, STP, EV - DO implementation, PSN2 and ATM.

9/2004 - 6/2006

Industry: Telecommunications Services

NTAC Engineer

NTAC Engineer, EMBARQ Western Operations Transport Group project to increase the reliability of their SONET fiber optic network by remotely accessing all SONET network element nodes ( 10,000 + ) via Alcatel 1301 NMX network manager / Vendor User Interfaces and assisted Field Techs to physically locate and identify SONET element(s) by Name, CLLI code, Line, Bay, Mounting position (including expansion shelves) via Access Care ticket, dispatch and CITRIX NED (Network Engineering Documents) drawings. Renamed elements and applied new password and security levels via ProCom Plus telnet to comply with Sprint POPI network security guidelines and completed circuit card / software revisions inventory. Cleared network alarms and rebuilt RAD maps. Ensured CIRAS entries and element names matched in all databases and updated databases as needed. This project provided the NOC improved communication with all NNET connected nodes / rings enabling intelligent alarming through both NMA and the SONET Management System (SMS) and increased their ability to identify, diagnose and resolve service affecting or potentially service affecting conditions.

2/2004 - 9/2004

Industry: Telecommunications Services

E911 True Position Drive Tester

E911, True Position, Drive Tester experience, T-Mobile and Cingular.Analyzed Drive Test data and performance data from the St. Louis T-Mobile BTS and St. Louis Cingular MTSO. Required a good understanding of RF channel environment / RF propagation. 100% field work.

11/2003 - 2/2004

Industry: Telecommunications Services

Cell Tech l

E911, True Position, Cellular Upgrade installing LMU (Location Measurement Unit), GPS / Downlink antenna and Nokia RF cables utilizing T-Berd 2209, Anritsu Site Master, Laser Tech Impulse 200LR and Trimble Asset Surveyor. Experienced with site survey, site commissioning and site validation. All involving 100% outside work.

7/1999 - 2/2003

TeleCom Tech III

TeleCom Tech III, CPE (Customer Premise Equipment), Responsible for the installation, monitoring (HP OpenView / NavisCore), testing and maintenance of telecommunications equipment and wiring per specifications and operational procedures, both in technical facilities as well as to customer property. Performs testing and diagnostic procedures on equipment according to published equipment standards. Assist installs and/or tests transmission equipment channel banks, channel service units (CSU), digital service units (DSU), modems, routers , etc. Install routers, bridges, multiplexers, concentrators, etc. Maintains new and existing circuits through troubleshooting and fault isolation techniques; utilizes remote test systems (Hekimian REACT 2001) to isolate and resolve customer circuit outages on DS-0, DS-1, DS-3, Voice / Analog Data, Frame Relay, ATM / DSL and Voice Over IP. Coordinates the testing and turn up of service (F&E:Facilities and Engineering) with all involved providers until the customer is up and working.

7/1998 - 7/1999

Field Tech / Network Technician

Network Operations Center (NOC) Technician utilizing Network Management Station, HP Openview and CiscoView to monitor network status, assist in installations and to diagnose / troubleshoot network failures via remote access to the network (RAS), Telnet and pcANYWHERE. Responsibilities include monitoring twelve (12) national and international WAN networks totaling over 600 nodes. Confirm nature of network failures,open / close trouble tickets (McAfee HelpDesk EZ SQL 95/NT), isolate circuit issues, initiate local telco / vendor tech support, investigate possible software problems and dispatch technicians to client site for equipment replacement and or failure analysis.Weekly resolution report of trouble tickets for file / client (MS OFFICE 97) and Y2K testing.Nationwide router upgrade / installation of 1,700 units involving 100% travel.Server hardware / software upgrade 4,200 branches running Sun Solaris UNIX and WAN Uplink SER (Satellite Earth Relay) installation requiring 100% travel.

6/1998 - 7/1998

Field Technician

500 PC upgrade and NetWare to NT conversion for a large national bank, 100% travel.

EDUCATION:

9/2005 - 12/2006

Certification

JCCC School of Business and TechnologyCenter for Business Certificate in Project ManagementMS Project FundamentalsSoftware Testing Systems Development Life Cycle (SDLC)Estimating and Managing Project CostEffective Project Scheduling and ControlProject Risk ManagementProject Quality ManagementProject Leadership and Team MotivationProject Management EssentialsProject Management Workshop  

10/1999

Vocational

Installation / Maintenance Tech 160 hrs. Analog, Analog Data, Analog Voice. 192 hrs. Digital Cross Connect System, DDS, DS-1 90 hrs. Asynchronous Transfer Mode (ATM) DS-3, DS-1, Ports and PVC's40 hrs. Frame Relay 30 hrs. High Speed Frame DS-3, Verilink, Imux 18 hrs. Multi-Point MJU’s and Bridges  20 hrs. DS3 & Sonet Transmission Basics 30 hrs. Voice over  IP (VoIP) 4 hrs. DSL Maintenance 6 hrs. Enterprise Trouble Management System 4 hrs. Introduction to Wireless Technology 3 hrs. RF Safety Awareness 2 hrs. ISO 9000 Documentation

5/1998

Certification

MCSE, CNA, A+ Classroom and Lab training.256 hrs. classroom on Networking Essentials 32 hrs. classroom on Novell IntranetWare / NetWare 4.11 Administration. 32 hrs. classroom A+ Certification training on PC and Microsoft Windows / DOS.

LANGUAGES:

Languages

Proficiency Level